Content may be subject to copyright.This is a post-peer-review, pre-copyedit version of an article published in International Journal of Clinical Pharmacy. ... ...This is a post-peer-review, pre-copyedit version of an article published in International Journal of Clinical Pharmacy. The final authenticated version is available online at: https://doi.org/10.1007/s11096-017-0586-4. The following terms of use apply: https://www.springer.com/gp/open-access/publication-policies/aam-terms-of-use.