@inproceedings{a2f69ea5056c48e2af38f20a1f242a4b,
title = "Simulation and analysis of staff scheduling in hospitality management",
abstract = "the aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.",
keywords = "Optimization, Simulation, Staff scheduling, Time waiting",
author = "Seifedine Kadry and Aremn Bagdasaryan and Mohammad Kadhum",
note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 7th International Conference on Modeling, Simulation, and Applied Optimization, ICMSAO 2017 ; Conference date: 04-04-2017 Through 06-04-2017",
year = "2017",
month = may,
day = "26",
doi = "10.1109/ICMSAO.2017.7934884",
language = "English",
series = "2017 7th International Conference on Modeling, Simulation, and Applied Optimization, ICMSAO 2017",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "2017 7th International Conference on Modeling, Simulation, and Applied Optimization, ICMSAO 2017",
address = "United States",
}