TY - GEN
T1 - Sentiment Analysis of Remote Worker Tweets During COVID-19
AU - Hussein, Naima
AU - Al-Naymat, Ghazi
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - In the midst of the COVID-19 pandemic, millions of people around the world faced the sudden shift to working remotely. This change triggered a range of positive, negative, and neutral reactions, which were visible on social media, notably Twitter. This study aims to analyze these complex sentiments to understand the public's perspective on remote working during the pandemic. We sourced extensive Twitter data from Kaggle and Data World platforms, which provided a comprehensive collection of tweets reflecting diverse public opinions. Utilizing this data, we applied three analytical tools, TextBlob, Vader, and RoBERTa, to examine the emotional content of each tweet. Vectorization techniques such as Bag of Words, TF-IDF, Word2Vec, GloVe, and BERT assisted in organizing the data, converting text into numerical form, and optimizing it for analysis with our machine learning models. The main purpose of machine learning classifications is to assess the performance of the sentiment analysis, thereby affirming the credibility of our results' credibility. Our analysis revealed that the amalgamation of RoBERTa, TFIDF, and the Stacking Classifier achieved a significant F1 score of 0.782. This high F1 score highlights the effectiveness of our model in accurately interpreting sentiments related to remote work during the COVID-19 pandemic. These findings underscore the criticality of adaptability and illuminate the essential contribution of real-time data in refining the remote work landscape molded by the ongoing impacts of COVID-19.
AB - In the midst of the COVID-19 pandemic, millions of people around the world faced the sudden shift to working remotely. This change triggered a range of positive, negative, and neutral reactions, which were visible on social media, notably Twitter. This study aims to analyze these complex sentiments to understand the public's perspective on remote working during the pandemic. We sourced extensive Twitter data from Kaggle and Data World platforms, which provided a comprehensive collection of tweets reflecting diverse public opinions. Utilizing this data, we applied three analytical tools, TextBlob, Vader, and RoBERTa, to examine the emotional content of each tweet. Vectorization techniques such as Bag of Words, TF-IDF, Word2Vec, GloVe, and BERT assisted in organizing the data, converting text into numerical form, and optimizing it for analysis with our machine learning models. The main purpose of machine learning classifications is to assess the performance of the sentiment analysis, thereby affirming the credibility of our results' credibility. Our analysis revealed that the amalgamation of RoBERTa, TFIDF, and the Stacking Classifier achieved a significant F1 score of 0.782. This high F1 score highlights the effectiveness of our model in accurately interpreting sentiments related to remote work during the COVID-19 pandemic. These findings underscore the criticality of adaptability and illuminate the essential contribution of real-time data in refining the remote work landscape molded by the ongoing impacts of COVID-19.
KW - COVID-19 pandemic
KW - Classification
KW - Sentiment analysis
KW - Twit-ter
KW - Work-from-home
UR - https://www.scopus.com/pages/publications/85189147254
U2 - 10.1109/ACIT58888.2023.10453706
DO - 10.1109/ACIT58888.2023.10453706
M3 - Conference contribution
AN - SCOPUS:85189147254
T3 - 2023 24th International Arab Conference on Information Technology, ACIT 2023
BT - 2023 24th International Arab Conference on Information Technology, ACIT 2023
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 24th International Arab Conference on Information Technology, ACIT 2023
Y2 - 6 December 2023 through 8 December 2023
ER -