Quantifying the usage of creative technology to improve the quality assurance in developing countries’ higher education institutions

The significance of quality assurance in universities is a top priority, with advancements in technology composed to revolutionize global educational standards. Enhanced student-teacher communication and independent learning capabilities are among the direct benefits anticipated from technological progress. This research paper investigates how Jordanian universities primarily employ cutting-edge technology to sustain educational excellence. Employing the innovation spread concept, field research was conducted at five different universities in Jordan to identify the specific technological factors that might impact quality assurance in higher education, and involving sixteen semi-structured interviews with key figures in higher education. Participants included academic leaders such as deans, department chairs, and IT managers, with interviews employing triangulation and an interpretive paradigm. In addition, student surveys and focus groups were utilized for deeper insights.