Navigating India's financial inclusion through self-services technologies

The emergence of self-service technologies has led to a significant transformation in how customers interact with service providers. Any change is deemed valuable only if it is user-friendly, comprehensible, and ultimately accepted by the user. Convincing and educating customers to adapt to the new technologies that enable quicker transactions and offer cost benefits to service providers presents a considerable challenge. SSTs in India are becoming prominent as the Government of India (GoI) works to enhance financial services for the underbanked population. India must focus on enhancing financial inclusion to serve these groups and foster a stable environment for Small and Medium Enterprises (SMEs). This chapter will explore various SSTs and their impact in India to improve financial inclusion. Furthermore, this chapter emphasizes how the adoption of self-service technologies promotes financial inclusion.