Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation

Nasriah Zakaria; Shafiz Affendi Mohd Yusof; Norhayati Zakaria

doi:10.4018/978-1-60566-030-1.ch010

Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation

Nasriah Zakaria
, Shafiz Affendi Mohd Yusof
, Norhayati Zakaria

Universiti Sains Malaysia
University Utara Malaysia

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

10 Scopus citations

Abstract

The objective of this chapter is to illustrate a case study of a medical research institute in Malaysia in order to discuss issues pertaining to ICT adoption in healthcare organizations, in particular exploring the culture, challenges, and issues of ICT adoption among medical teams, patients, etc. In this chapter, we examine the question of ‘What are the challenges of implementing ICT in healthcare organizations?’ Some of the lessons learned from the case study were: ICT was successfully adopted and implemented based on several factors such as supportive organizational culture, competent IT workers, committed IT department and heavy investment on ICT infrastructure. Yet challenges also arise which hinges upon factors like initial deployment of outside IT resources or expertise for ICT implementation, lack of user training and continuous communication between involved parties in the initial stage.

Original language	English
Title of host publication	Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications
Subtitle of host publication	Global Adoption and Impact of Information Communication Technologies
Publisher	IGI Global
Pages	153-168
Number of pages	16
ISBN (Electronic)	9781605660318
ISBN (Print)	9781605660301
DOIs	https://doi.org/10.4018/978-1-60566-030-1.ch010
State	Published - 1 Jan 2009
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 17 Partnerships for the Goals

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10.4018/978-1-60566-030-1.ch010

Cite this

Zakaria, N., Yusof, S. A. M., & Zakaria, N. (2009). Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation. In Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies (pp. 153-168). IGI Global. https://doi.org/10.4018/978-1-60566-030-1.ch010

Zakaria, Nasriah ; Yusof, Shafiz Affendi Mohd ; Zakaria, Norhayati. / Managing ICT in Healthcare Organization : Culture, Challenges, and Issues of Technology Adoption and Implementation. Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies. IGI Global, 2009. pp. 153-168

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Zakaria, N, Yusof, SAM & Zakaria, N 2009, Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation. in Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies. IGI Global, pp. 153-168. https://doi.org/10.4018/978-1-60566-030-1.ch010

Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation. / Zakaria, Nasriah; Yusof, Shafiz Affendi Mohd; Zakaria, Norhayati.
Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies. IGI Global, 2009. p. 153-168.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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PY - 2009/1/1

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AB - The objective of this chapter is to illustrate a case study of a medical research institute in Malaysia in order to discuss issues pertaining to ICT adoption in healthcare organizations, in particular exploring the culture, challenges, and issues of ICT adoption among medical teams, patients, etc. In this chapter, we examine the question of ‘What are the challenges of implementing ICT in healthcare organizations?’ Some of the lessons learned from the case study were: ICT was successfully adopted and implemented based on several factors such as supportive organizational culture, competent IT workers, committed IT department and heavy investment on ICT infrastructure. Yet challenges also arise which hinges upon factors like initial deployment of outside IT resources or expertise for ICT implementation, lack of user training and continuous communication between involved parties in the initial stage.

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BT - Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications

PB - IGI Global

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Zakaria N, Yusof SAM, Zakaria N. Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation. In Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies. IGI Global. 2009. p. 153-168 doi: 10.4018/978-1-60566-030-1.ch010

Managing ICT in Healthcare Organization: Culture, Challenges, and Issues of Technology Adoption and Implementation

Abstract

UN SDGs

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