Leveraging emotional intelligence to enhance supply chain visibility and risk management: Evidence from empirical research

Despite the importance of supply chain visibility, there is a limited understanding of the mechanisms through which supply chain visibility is developed and how it influences supply chain risk management. This study conceptualizes and empirically investigates the role of emotional intelligence in enhancing supply chain visibility and risk management. While drawing on Goleman’s emotional intelligence model, this study utilizes structural equation modeling to test the proposed model by collecting data from manufacturing firms in Pakistan. The findings indicate that relationship management significantly improves all three dimensions of supply chain visibility (i.e.-supplier, customer, and internal visibility) whereas self-awareness, self-management, and social-awareness exhibit no significant relationship with various dimensions of supply chain visibility. Additionally, we also find that supplier visibility and internal visibility exhibit positive relationships with both the dimensions of risk management (reactive and proactive risk management) whereas customer visibility does not exhibit any significant relationship with any of its dimension. The findings contribute to the existing body of knowledge on supply chain management and offer actionable insights for supply chain professionals and human resource managers seeking to enhance visibility and risk management through emotional intelligence development.