@inproceedings{00ee27616fab4809bf1b14ad5ba8cefc,
title = "Improving emergency department services using simulation: Case study of Kuwait hospital",
abstract = "Healthcare, being a complex and very busy system, arise the need to use simulation modeling in order to alleviate the bottleneck faced in its various units. In this paper, emergency departments (EDs) is the focus, where increasing patient satisfaction and reducing waiting times, always maintaining a high level of care is the goal. The flow of patient from the time he reaches the ED until his discharge is studied. Derive a simulation model in order to study and alleviate the overcrowding and bottleneck of an emergency department in Kuwait. Different scenarios will be simulated in order to minimize the length of stay in the ED, maintaining always high hospital revenue. Real data was gathered for a 24 working hours. The model proposed saved the patient considerable time, maintaining the same level of patient care, and increased hospital revenue.",
keywords = "Bottleneck, Decision Making, Emergency Department, Healthcare, LoS, Waiting time",
author = "Soraia Oueida and Seifeddine Kadry and Char, \{Pierre Abi\} and Sorin Ionescu",
note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 9th IEEE-GCC Conference and Exhibition, GCCCE 2017 ; Conference date: 08-05-2017 Through 11-05-2017",
year = "2018",
month = aug,
day = "27",
doi = "10.1109/IEEEGCC.2017.8448175",
language = "English",
isbn = "9781538627563",
series = "2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "2017 9th IEEE-GCC Conference and Exhibition, GCCCE 2017",
address = "United States",
}