Examining the citizens' self-knowledge in decision making model for Iraqi e-government

The study on citizens' behaviors and thinking is often dependent on the citizens' various levels of education, cultures, nature of jobs, experiences, and environments. These characteristics form the basis of Citizens' Self-Knowledge. Decision making in e-government is a collaborative action between the government who functions to serve the public and the citizen who are the recipient of the government services. Such collaboration would provide best e-government model (planning, application) and other parts of the e-government initiatives. This study is intended to improve the model of decision-making in E-government using the Citizens' self-knowledge. This article is intended to discuss the results and findings from the pilot study to develop the decision making model in Iraqi e-government by employing citizens' self-knowledge characteristics in decision making.